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Topic: HOW TO SUCCEED IN DOG SITTING SERVICE Reply to topic
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leaderofthepack
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Post subject: HOW TO SUCCEED IN DOG SITTING SERVICE Post Posted: Fri Dec 28, 2018 11:51 am
One of the greatest qualities of the work I have been talking about for some years has completely changed the way I did my job. Let me share with you.
On the phone, I encountered a scary challenge with someone who was a horrible customer. They were demanding, difficult with my staff, inexpensive (they had a huge adjustment every time I raised my prices) and were generally unhappy with the dog sitting Oakville service we provided, no matter how far we were to help. This difficult telephone conversation was one of the many conversations I had with her during her years of working with her and, like all the others, it left me lost in the stomach and emptied for years. Hours later. I realized that whatever we could do would make her happy and that left me very confused about what to do next.
Before becoming a nanny and pet trainer for pet breeders, I worked in a restaurant where the old saying goes, "The customer is always right."
This well-known adage served me well in the area of pet care because it allowed me to serve excellent clients and cultivate my affection for my clients, even when I am a seamstress and not, I do not want to love and be legal. The well-being of my clients is essential to me as I am committed to providing them the best pet care and dog sitting Oakville service and sitting in the dogs that I can do.
However, after this phone interacted with this lousy customer, I realized that 5% of my energy went to 95% of my "respectable" customers and that 95% of my energy went to 5% too hard, demanding, and those who screwed up with them.
Reread this, please. Let it sink and see how this ratio applies to your business.
What a wonder This diver has changed the way I've looked at my clients ever since.
With this impressive knowledge, it was clear that I really could do something about the quality of my business relationships. Here, you simply accept that having bad clients is something that every company has to face and even find ("the customer is always right"), but what if this method of reflection is wrong?
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bredd
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Post subject: Post Posted: Mon Feb 04, 2019 5:48 am
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